Question 1

What is the cancellation policy?

Accepted Answer

We understand plans change—that's why we've designed a fair and transparent cancellation policy to protect both you and our professional chauffeurs. Cancel free of charge up to 24 hours before your scheduled pickup. For cancellations made 2-24 hours prior, a 50% fee applies to compensate our chauffeur who reserved this time for you. Cancellations within 2 hours or no-shows are charged the full amount. Airport transfers benefit from special flexibility given our real-time flight monitoring—we're here to work with you, not against you.

Question 2

How do I modify my booking?

Accepted Answer

Flexibility is at the heart of our service. You can easily modify your booking through the LimoElite app, our website, or by speaking directly with our 24/7 support team. Adjust your pickup time, change the location, or upgrade your vehicle class—all without hassle. Changes can be made up to 2 hours before pickup at no penalty. Any fare adjustments will be clearly communicated before you confirm, ensuring complete transparency with no surprises.

Question 3

How do I track my chauffeur?

Accepted Answer

Your peace of mind matters to us. The moment your chauffeur begins their journey to you, you'll receive real-time tracking via SMS and email. Our app and website provide a live map view showing your chauffeur's exact location, estimated arrival time, vehicle details, and chauffeur photo. Know exactly when to step outside—no waiting, no uncertainty, just seamless coordination designed around your convenience.

Question 4

What payment methods are accepted?

Accepted Answer

We've made payment effortless and secure. Accept all major credit cards including Visa, Mastercard, American Express, and Discover. Modern digital wallets like Apple Pay, Google Pay, and PayPal are welcome. Corporate clients enjoy streamlined monthly invoicing with detailed expense breakdowns. All transactions are protected by bank-level encryption, ensuring your financial information remains completely secure. Note: For quality assurance, pre-booked services require card payment.

Question 5

When am I charged?

Accepted Answer

We believe in honest, straightforward billing. Your card is simply authorized at booking time—no charge is processed until your ride is successfully completed. This protects you and ensures you only pay for services rendered. Your final receipt will itemize the base fare plus any applicable extras such as extended wait time, toll charges, or additional stops you requested—all clearly disclosed with no hidden fees.

Question 6

How do I get a refund?

Accepted Answer

Your satisfaction is our commitment. Eligible refunds are processed within 5-10 business days directly to your original payment method—no complicated forms or lengthy processes. If you believe there's been a billing discrepancy, our dedicated support team will investigate promptly. Simply contact us within 30 days of your ride with your booking reference, and we'll ensure any legitimate concern is resolved to your complete satisfaction.

Question 7

What is the airport wait time policy?

Accepted Answer

Airport travel should be stress-free, which is why we include generous complimentary wait time with every airport pickup. Domestic arrivals enjoy 60 minutes of free waiting from your flight's actual landing time—not the scheduled time. International travelers receive 75 minutes to accommodate customs and immigration. This means delays, long baggage waits, or unexpected queues won't cost you extra. Extended waiting beyond these periods is available at a minimal rate, because your convenience is our priority.

Question 8

How does flight tracking work?

Accepted Answer

Our advanced flight monitoring technology works silently in the background so you don't have to. From the moment you provide your flight details, we track your aircraft in real-time using aviation data feeds. Flight delayed? Arriving early? Gate changed? We automatically adjust your pickup time accordingly. Your chauffeur receives live updates and will be waiting at arrivals precisely when you land—every time. It's seamless technology delivering exceptional service.

Question 9

What vehicle types are available?

Accepted Answer

Our premium fleet is curated to match every occasion and preference. Business Sedan features the Mercedes E-Class or BMW 5 Series—perfect for executive travel. First Class elevates your experience with the Mercedes S-Class or BMW 7 Series flagship sedans. Business SUV offers commanding presence with vehicles like the Cadillac Escalade. Executive Van accommodates groups of up to 6 passengers in the luxurious Mercedes V-Class. Every vehicle undergoes rigorous daily inspections and professional detailing—because you deserve nothing less than excellence.

Question 10

Can I request a child seat?

Accepted Answer

Absolutely—family safety is paramount to us. We provide certified child safety seats at no additional charge, because protecting your little ones shouldn't come with a premium. Simply specify your child's age and weight when booking, and we'll equip your vehicle with the appropriate seat: rear-facing infant carriers, convertible seats, or booster seats as needed. We kindly request 24 hours advance notice to guarantee availability. Your family's safety is our responsibility.

Question 11

I left something in the vehicle. What do I do?

Accepted Answer

We understand how unsettling losing a personal item can be—and we're here to help immediately. Contact our support team with your booking details, and we'll coordinate directly with your chauffeur to locate your belongings. Our professional chauffeurs maintain immaculate vehicles and conduct thorough post-ride checks. If found, we'll arrange convenient return—either local pickup at no charge or insured shipping for a nominal fee. Most items are successfully recovered within 24 hours.

Question 12

Is gratuity included?

Accepted Answer

Your quoted fare is transparent and includes all service charges—however, gratuity for your chauffeur is at your discretion. Our professional chauffeurs take genuine pride in delivering exceptional service, and tips are a meaningful way to acknowledge their dedication. If you're pleased with your experience, you can easily add gratuity through the app, on our website, or directly to your chauffeur. Industry standard ranges from 15-20%, though any gesture is appreciated. Great service should be recognized.

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